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About Us

We are the leading provider of services and equipment for the fire protection and safety operations in the Pacific Northwest.  Fire Extinguisher Service Center, a division of Northwest Fire Inc, is a family-owned and operated business serving the Oregon and Southwest Washington communities for over 60 years. We serve the commercial and residential customers, functioning as a single-point-of-contact for all their fire-life systems and protection needs, including products and services to protect their premises and compliance with property insurance providers, local, state, federal codes and regulations.

Responsibilities

We are seeking a full-time experienced fire protection professional to join and lead our growing team as a Fire Extinguisher Technician.  The ideal candidate will be pivotal in delivering on our service promise to our customers by ensuring that all Fire Extinguisher equipment is in proper working order and meets the local, state and federal compliance codes.  

General Duties

• Conduct Fire Extinguisher inspections by recording, documenting, and providing recommendations to customers 
• Perform the necessary services, repair, installation, refilling of Fire Extinguishers at customer premises
• Read and interpret blueprints, diagrams, submittals, specifications, schematics, and operational product manuals to assist customers in the inspection, modification, installation and/or repair of fire systems
• Conduct and oversee inspection of fire extinguishers in accordance with NFPA 10
• Assist and collaborate with the Repair Team in recommending repairs to be performed on the fire systems, as needed
• Perform on-site emergency troubleshooting and repairs as may be needed
• Prepare accurate and timely service tickets and reports for customer’s and local fire-marshals 
• Develop and maintain cooperative relationships with customers with the desire of delivering stellar service
• Consult and advise customers regarding potential safety issues
• Other general duties and responsibilities as may be assigned

Compensation package including:

• Aggressively competitive compensation, depending on experience,  inclusive of monthly bonus and incentive for your contributions to the success of the company 
• This position is non-exempt salaried, eligible for overtime 
• Medical, Dental, Vision Insurance
• 401(k) plan with a great company match
• Paid Time Off and paid holidays
• Flexible and employee friendly policies
• Sponsorship & reimbursement for continuing education, licensing, and certifications 

Ideal Candidates Requirements

• Strong mechanical aptitude; required 
• 1+ years of experience preferred in portable fire extinguishers, or volunteer fire fighting, or wild fire; will train if you have the right attitude
• Knowledge of fire systems and/or tools; a great plus
• Oregon Fire Extinguisher Certification of Fitness; a plus but not required
• ICC certification, a plus but not required
• Cursory knowledge of NFPA codes, local fire codes and/or manufacture specifications; is a plus
• Great attention to details and documentation precision; required
• Solid verbal and written communication skills; a must
• Ability to work independently with little supervision
• Ability to carry, move tools and equipment weighing up to 50 pounds
• Clean driving record; required

About Us

We are the leading provider of services and equipment for the fire protection and safety operations in the Pacific Northwest.  Fire Extinguisher Service Center, a division of Northwest Fire Inc, is a family-owned and operated business serving the Oregon and Southwest Washington communities for over 60 years. We serve the commercial and residential customers, functioning as a single-point-of-contact for all their fire-life systems and protection needs, including products and services to protect their premises and compliance with property insurance providers, local, state, federal codes and regulations.

Responsibilities

We are seeking a full-time professional to join our growing team as a Shop Technician.  The ideal candidate will be a self-driven ‘go-getter’ who loves to tinker and make ‘things’ work.  The ideal candidate will play a key role in delivering on our service promise to our technicians in the field and our customers visiting our facility.  The candidate will ensure that fire protection equipment is properly serviced, calibrated and in compliance with applicable local, state, and federal code.  

General Duties

• Perform Fire Extinguisher testing, repair and re-charging of various extinguisher types
• Conduct mandated internal cylinder inspections and hydrostatic testing as required in accordance with local, state, and federal codes
• Assist with periodic equipment calibrations and maintenance as needed
• Record and document fire extinguisher inspections, repairs, discrepancies and provide recommendations as needed
• Operate and calibrate specialty equipment for performance of hydrostatic cylinder testing and re-filling
• Assist with the coordination of equipment for daily work assignments supporting Field Services and Repair/Installation Teams
• Assist with inventory, procurement and fleet management
• Work collaboratively with other team members, provide stellar service to walk-in customer
• Consult and advise customers regarding potential fire safety of their equipment
• Other general duties and responsibilities as may be assigned

Compensation package including:

• Aggressively competitive compensation, depending on experience.  Plus monthly bonus for your contributions to the success of the company 
• This position is non-exempt hourly 
• Medical, Dental, Vision Insurance
• 401(k) plan with a great company match
• Paid Time Off and paid holidays
• Flexible and employee friendly policies
• Sponsorship & reimbursement for continuing education, licensing, and certifications 

Ideal Candidates Requirements

• Strong mechanical and technical aptitude, a must
• Oregon Fire Extinguisher, a great plus
• ICC Extinguisher certification, a great plus 
• Attention to details, ability to maintain timely and precise documentation, a must
• Solid verbal and written communication skills
• Comply with safety requirements and promote safe working practices, required
• Ability to work independently with little supervision
• Carry, move tools and equipment weighing up to 50 pounds
• Clean driving record and current driving license, required

About Us

We are the leading provider of services and equipment for the fire protection and safety operations in the Pacific Northwest.  Fire Extinguisher Service Center, a division of Northwest Fire Inc, is a family-owned and operated business serving the Oregon and Southwest Washington communities for over 60 years. We serve the commercial and residential customers, functioning as a single-point-of-contact for all their fire-life systems and protection needs, including products and services to protect their premises and compliance with property insurance providers, local, state, federal codes and regulations.

Responsibilities

We are seeking a full-time experienced Shop Forman professional to join and lead our growing team as a Shop Forman.  The ideal candidate will be an experienced technician, a hands-on leader and contributor, playing a key role in delivering on our service promise to our technicians in the field, supporting/mentoring and training our shop team members.  The candidate will be pivotal in ensuring that fire protection equipment is properly serviced, calibrated and in compliance with applicable local, state and federal code.  

General Duties

• Perform fire extinguisher testing, repair and re-charging covering internal cylinder inspections, hydrostatic testing, and pressurization/depressurization as required
• Conduct and oversee inspection of fire extinguishers/cylinders in accordance with NFPA 10, NFPA 17/17A and UL 300, NFPA 96, and other standards as may be designated
• Oversee and perform periodic equipment calibrations and maintenance as needed
• Oversee and provide guidance, mentorship, and training opportunities to team members
• Assist with the coordination of equipment for daily work assignments supporting Field Services and Repair/Installation Teams
• Develop and implement procedures and protocols for smooth shop operations and staff training
• Read and interpret blueprints, diagrams, submittals, specifications, schematics, and operational product manuals to assist internal team members and external customers for their fire equipment needs
• Assist with inventory, procurement and fleet management
• Work and develop a collaboratively team environment, provide stellar service to walk-in customer

Compensation package including:

• Aggressively competitive compensation, depending on experience.  Plus monthly bonus for your contributions to the success of the company 
• This position is non-exempt salaried, eligible for overtime 
• Medical, Dental, Vision Insurance
• 401(k) plan with a great company match
• Paid Time Off and paid holidays
• Flexible and employee friendly policies
• Sponsorship & reimbursement for continuing education, licensing, and certifications 

Ideal Candidates Requirements

• 3+ years of experience in some combination mechanical/manufacturing/fabrication shop, a must
• Strong mechanical and technical aptitude, a must
• Working Knowledge of NFPA codes and local fire codes 
• Oregon Fire Extinguisher and Fixed Fire Suppression Certification of Fitness, a great plus
• ICC certification, a great plus 
• Attention to details, timely documentation and precision, a must
• Solid verbal and written communication skills
• Comply with safety requirements and promote safe working practices, required
• Ability to work independently with little supervision
• Carry, move tools and equipment weighing up to 50 pounds
• Clean driving record and current driving license, required

*Target compensation, depending on experience, ($20.00 to $35.00 per hour) inclusive of monthly/quarterly incentive compensation for your contributions*

About Us

We are the leading provider of services and equipment for the fire protection and safety operations in the Pacific Northwest.  Fire Extinguisher Service Center, a division of Northwest Fire Inc, is a family-owned and operated business serving the Oregon and Southwest Washington communities for over 60 years. We serve the commercial and residential customers, functioning as a single-point-of-contact for all their fire-life systems and protection needs, including products and services to protect their premises and compliance with property insurance providers, local, state, federal codes and regulations.

Responsibilities

We are seeking a full-time experienced fire protection professional to join and lead our growing team as a Senior Technician, Fire Suppression Systems.  The ideal candidate will be an experienced technician, a hands-on leader and contributor, playing a key role in delivering on our service promise to our customers and mentoring and training our team members.  The candidate will be pivotal in ensuring that our customers fire protection systems are up to code, regularly inspected, tested, and repaired as needed.  

General Duties

• Test, inspect, service, and troubleshoot wet and dry fire suppression systems from a variety of manufacturers, including Badger, Range Guard, Buckeye, and Pyro-Chem, etc.,
• Provide guidance, mentorship, and training opportunities to team members in the field
• Develop and implement procedures and protocols for proper inspection and training of staff
• Read and interpret blueprints, diagrams, submittals, specifications, schematics, and operational product manuals to assist customers in the inspection, modification, installation and/or repair of fire systems
• Conduct and oversee inspection of fire systems, extinguishers, underground pipping, etc., in accordance with NFPA 10, NFPA 17/17A and UL 300, NFPA 96, and other standards as may be designated
• Assist and collaborate with the Repair Team in recommending repairs to be performed on the fire systems, as needed
• Perform on-site emergency troubleshooting and repairs as may be needed
• Prepare accurate and timely service tickets and reports for customer’s and local fire-marshals 
• Develop and maintain cooperative relationships with customers with the desire of delivering stellar service
• Consult and advise customers regarding potential safety issues
• Other general duties and responsibilities as may be assigned

Compensation package including:

• Aggressively competitive compensation, depending on experience.  Plus monthly bonus for your contributions to the success of the company 
• This position is non-exempt salaried, eligible for overtime 
• Medical, Dental, Vision Insurance
• 401(k) plan with a great company match
• Paid Time Off and paid holidays
• Flexible and employee friendly policies
• Sponsorship & reimbursement for continuing education, licensing, and certifications 

Ideal Candidates Requirements

• 5+ years of experience in some combination wet and dry fixed fire suppression systems, a must
• Knowledge of fire systems/fixed systems and tools, a must
• Proficient in installation/servicing of fixed fire suppression systems 
• Working Knowledge of NFPA codes and local fire codes 
• Oregon Fire Extinguisher and Fixed Fire Suppression Certification of Fitness, a must
• ICC certification, a must
• NICET II or higher certification, a great plus
• Knowledge of fire extinguishers, a great plus
• Backflow certification, a great plus
• Great attention to details and documentation precision
• Solid verbal and written communication skills
• Ability to work independently with little supervision
• Able to work in unusual and sometimes difficult positions – climbing ladders multiple times per day, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Carry, move tools and equipment weighing up to 50 pounds
• Clean driving record and current driving license, required

About Us

We are the leading provider of services and equipment for the fire protection and safety operations in the Pacific Northwest.  Fire Extinguisher Service Center, a division of Northwest Fire Inc, is a family-owned and operated business serving the Oregon and Southwest Washington communities for over 50 years. We serve the commercial and residential customers, functioning as a single-point-of-contact for all their fire-life systems and protection needs, including products and services to protect their premises and compliance with property insurance providers, local, state, federal codes and regulations.

Responsibilities

We are seeking a full-time experienced fire protection professional to join and lead our growing team as a Senior Technician, Fire Sprinkler Systems.  The ideal candidate will be an experienced technician, a hands-on leader and contributor, playing a key role in delivering on our service promise to our customers and mentoring and training our team members.  The candidate will be pivotal in ensuring that our customers fire protection systems are up to code, regularly inspected, tested, and repaired as needed.  

General Duties

• Test, inspect, and troubleshoot pre-engineered fire sprinkler systems following applicable building codes
• Test, inspect, and troubleshoot fire pumps and ancillary systems 
• Provide guidance, mentorship, and training opportunities to team members in the field
• Develop and implement procedures and protocols for proper inspection and service
• Read and interpret blueprints, diagrams, submittals, specifications, schematics, and operational product manuals to assist customers in the inspection, modification, installation and/or repair of fire systems
• Conduct and oversee inspection of fire systems, extinguishers, underground pipping, etc., in accordance with NFPA 10, NFPA 13/13R/13D, NFPA 17/17A and UL 300, NFPA 24, NFPA 25, NFPA 96, and other standards as may be designated
• Assist and collaborate with the Repair Team in recommending repairs to be performed on the fire systems, as needed
• Perform on-site emergency troubleshooting and repairs as may be needed
• Prepare accurate and timely reports for customer’s and local fire-marshals
• Develop and maintain cooperative relationships with customers with the desire of delivering stellar service
• Consult and advise customers regarding potential safety issues
• Other general duties and responsibilities as may be assigned

Compensation package including:

• Aggressively competitive compensation, depending on experience.  Plus monthly bonus for your contributions to the success of the company 
• This position is non-exempt salaried, eligible for overtime 
• Medical, Dental, Vision Insurance
• 401(k) plan with a great company match
• Paid Time Off and paid holidays
• Flexible and employee friendly policies
• Sponsorship & reimbursement for continuing education, licensing, and certifications 

Ideal Candidates Requirements

• 7+ years of experience in some combination of installation/service/troubleshooting Fire Sprinkler Systems, a must
• 2+ years of overseeing/managing projects/construction crews, a must 
• Knowledge of fire extinguishers, a great plus
• Knowledge of fire systems and tools, a must
• Proficient in installation/servicing of fixed fire suppression systems 
• Working Knowledge of NFPA codes, local fire codes 
• ICC certification, a must
• NICET II or higher certification, a must, with desire to pursue NICET III 
• Backflow certification, a great plus
• Oregon Fire Extinguisher and Fixed Fire Suppression Certification of Fitness, a great plus
• Great attention to details and documentation precision
• Solid verbal and written communication skills
• Ability to work independently with little supervision
• Able to work in unusual and sometimes difficult positions – climbing ladders multiple times per day, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Carry, move tools and equipment weighing up to 50 pounds
• Clean driving record and current driving license, required

About Us

We are the leading provider of services and equipment for the fire protection and safety operations in the Pacific Northwest.  Fire Extinguisher Service Center, a division of Northwest Fire Inc, is a family-owned and operated business serving the Oregon and Southwest Washington communities for over 60 years. We serve the commercial and residential customers, functioning as a single-point-of-contact for all their fire-life systems and protection needs, including products and services to protect their premises and compliance with property insurance providers, local, state, federal codes and regulations.

Responsibilities

We are seeking a full-time (30+ hours per week) office professional to join our growing team as an Office Manager/Executive Assistant.  The ideal candidate will be a self-driven ‘go-getter’, the ‘heart-beat’ of the overall office, highly organized, able to support a growing office and executive team.  The candidate will play a key role in supporting the administrative needs of a fast-paced Fire & Life Safety Company.  The ideal candidate will wear many ‘hats’ overseeing and supporting all aspects of the back-office operations. 

General Duties

• Perform general office duties, order and organize office supplies
• Overseeing customer communication and supporting service coordination needs
• Lead customer invoicing, disputes, and collections 
• Prepare reports, correspondences and other documents from various sources
• Oversee and provide pro-active certifications communication to field technicians
• Lead all matters of compliance across various jurisdictions
• Assist with HR support, new employee on-boarding matters, healthcare benefits, general insurance and licensing
• Provide executive support, scheduling, coordinating office events, travel arrangements and team meetings
• Meet with clients, employees and vendors on behalf of the President  
• Assist with special projects
• Assisting with bookkeeping in QuickBooks for A/P, semi-weekly deposits, and weekly reconciliations
• Work collaboratively with other team members, provide stellar service to walk-in customer 
• Other general duties and responsibilities as may be assigned

Compensation package including:

• Aggressively competitive compensation, depending on experience.  Plus monthly bonus for your contributions to the success of the company  
• This position is non-exempt salaried, eligible for over-time 
• Medical, Dental, Vision Insurance
• 401(k) plan with a great company match
• Paid Time Off and paid holidays
• Flexible and employee friendly policies
• Sponsorship & reimbursement for continuing education, licensing, and certifications 

Ideal Candidates Requirements

• Strong customer service; a must
• Ability to read, write, and speak English; required.  Second language, a great plus
• Ability to speak clearly on the telephone and maintain pleasant presence/tone of voice while interacting with visitors, staff, vendor; required.
• Proficient knowledge of Microsoft Suite of Products; required
• Strong understanding and ability to use current CRM, messaging, and various software applications; required
• Attention to details, ability to maintain timely and precise documentation, a must
• Project management; a great plus
• Comply with safety requirements and promote safe working practices; required
• Ability to work independently with little supervision; required
• Carry and move equipment weighing up to 30 pounds
• Clean driving record and current driving license; preferred

About Us

Fire Extinguisher Service Center, a division of Northwest Fire Inc, is a leading provider of services and equipment for the fire protection and life-safety in the Pacific Northwest. We are a family-owned and operated business serving the Oregon, Southwest Washington and Coastal communities for over 60 years. We serve the commercial and residential customers, functioning as a single-point-of-contact for their fire/life-safety systems and protection needs, including equipment and services to protect their personnel, premises, and maintain compliance with property insurance providers as well as local, state, federal codes and regulations.

Responsibilities

We are seeking an experienced hands-on leader in the fire protection industry to join and lead our growing Fire Sprinkler Systems Installation & Repair team. This is a full-time position requiring experience in overseeing and project managing multiple fire system installation(s), repairs and/or modifications, and coordinating with various stakeholders. The ideal candidate will be a key contributor in the bidding process, directing junior personnel, and guiding team members in their continuing development.

General Duties

• Lead the installation repair of fire sprinkler and ancillary systems including underground pipping, etc., in accordance with NFPA 13/13R/13D, NFPA 14/15/16, NFPA 20/22, NFPA 24 and working knowledge of NFPA 25, as well as other localized standards as may be required.
• Provide recommendations and repairs to be performed on fire protection systems, as needed.
• Read and interpret blueprints, diagrams, submittals, specifications, schematics, and operational product manuals to complete the installation of fire protection systems.
• Collaborate and assist the sales team with proposal/bids for new system installations and/or repairs.
• Provide guidance, mentorship, and training to junior team members in the field.
• Coordinate and assist Field Service personnel with testing, inspecting, and troubleshooting fire sprinkler systems, fire pumps and ancillary fire protection systems while following applicable building codes. 
• Perform on-site emergency troubleshooting and repairs as may be needed.
• Prepare accurate and timely compliance reports, including deficiency remediations and jurisdictional authority compliance reporting as needed.
• Develop and maintain cooperative relationships with customers, provide counsel and advise to customers and/or their representatives regarding potential fire safety matters.
• Other general duties and responsibilities as may be assigned.

Compensation package including:

• Aggressively competitive compensation, depending on experience. Plus monthly bonus for your contributions to the success of the company
• This position is non-exempt salaried, eligible for overtime /
• Medical, Dental, Vision Insurance
• 401(k) plan with a great company match
• Paid Time Off and paid holidays
• Flexible and employee friendly policies
• Sponsorship & reimbursement for continuing education, licensing, and certifications

Ideal Candidates Requirements

• 8+ years of experience in some combination of installation/service/troubleshooting Fire Sprinkler and Ancillary Fire Protection Systems, 
• 2+ years of overseeing/managing projects/construction crews, 
• Knowledge of fire sprinkler systems and tools, 
• State of Oregon, Fire Sprinkler Certification or Cit of Portland Automatic Sprinkler System Installation, Alteration, Testing, Service or Repair, 
• State of Washington, Level III and/or Journey Pipefitter certification, or willingness to take the Journey Pipefitter certification within 90 days of starting,
• Great attention to details and documentation precision,
• Solid verbal and written communication skills,
• Ability to work independently with little supervision, lead and develop junior team members,
• Proficiency in installation/servicing of fixed fire suppression systems, a great plus
• Working Knowledge of NFPA codes, local fire codes 
• ICC certification(s), a great plus
• NICET II or higher certification, a great plus
• Backflow certification, a great plus
• Knowledge of fire extinguishers, a great plus
• Able to work in unusual and sometimes difficult positions – climbing ladders multiple times per day, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.,
• Carry, move tools and equipment weighing up to 50 pounds
• Clean driving record and current driving license

About Us

Fire Extinguisher Service Center, a division of Northwest Fire Inc, is a leading provider of services and equipment for the fire protection and life-safety in the Pacific Northwest. We are a family-owned and operated business serving the Oregon, Southwest Washington and Coastal communities for over 60 years. We serve the commercial and residential customers, functioning as a single-point-of-contact for their fire/life-safety systems and protection needs, including equipment and services to protect their personnel, premises, and maintain compliance with property insurance providers as well as local, state, federal codes and regulations.

Responsibilities

We are seeking a part-time (16-24 hours per week) office professional to join our growing team as an Administrative Assistant. The ideal candidate will be a self-driven ‘go-getter’, highly organized, able to support the growing administrative need of a growth-oriented Specialty Contractor. The ideal candidate will play a key role in supporting compliance and invoicing needs of the organization. In addition to invoicing and compliance, the candidate will wear many ‘hats’ overseeing and supporting all aspects of the back-office operations.

General Duties

• Support customer invoicing, disputes, and collections 
• Support compliance reporting across various jurisdictions
• Assist with HR support, new employee on-boarding matters, healthcare benefits, general insurance and licensing
• Perform general office duties, order and organize office supplies
• Assisting with bookkeeping in QuickBooks for A/P, semi-weekly deposits, and various account reconciliations
• Provide executive support, scheduling, coordinating office events, travel arrangements and team meetings
• Assist with special projects
• Work collaboratively with other team members, provide stellar service to walk-in customer 
• Other general duties and responsibilities as may be assigned

Compensation package including:

• Competitive compensation, depending on experience. Plus monthly bonus for your contributions to the success of the company
• This position is non-exempt salaried, eligible for over-time 
• Medical, Dental, Vision Insurance
• 401(k) plan with a great company match
• Paid Time Off and paid holidays
• Flexible and employee friendly policies
• Sponsorship & reimbursement for continuing education, licensing, and certifications

Ideal Candidates Requirements

• Strong customer service
• Ability to read, write, and speak English; required. Second language, a great plus
• Ability to speak clearly on the telephone and maintain pleasant presence/tone of voice while interacting with visitors, staff, vendor; required.
• Proficient knowledge of Microsoft Suite of Products; required
• Proficient knowledge of QuickBooks, a great plus
• Strong understanding and ability to use current CRM, messaging, and various software applications; required
• Attention to details, ability to maintain timely and precise documentation, a must
• Project management; a great plus
• Comply with safety requirements and promote safe working practices; required
• Ability to work independently with little supervision; required
• Carry and move equipment weighing up to 30 pounds
• Clean driving record and current driving license; preferred

A Bit About Us

We are the leading provider of services and equipment for the fire protection and safety operations in the Pacific Northwest.  Fire Extinguisher Service Center, a division of Northwest Fire Inc, is a family-owned and operated business serving the Oregon and Southwest Washington communities for over 60 years. We serve the commercial and residential customers, functioning as a single-point-of-contact for all their fire-life systems and protection needs, including products and services to protect their premises and compliance with property insurance providers, local, state, federal codes and regulations.

Responsibilities

We are seeking an experienced full-time Service Coordinator/Dispatcher to join our growing team.  The ideal candidate will be a self-driven ‘go-getter’ and masterful in logistics. The candidate will play a key role in helping to coordinating inspections, repairs and reporting requirements amongst our customers, technical team members and vendors.  The ideal candidate must have excellent customer service skills be comfortable communicating with our customers, be flexible and agile, able to collaborate across internal and external teams.

General Duties

• Engage and communicate directly with current and prospective customers to schedule fire life safety system inspections (sprinkler systems, suppression systems, fire extinguishers, back-flow devices)
• Work directly with our customers to coordinate periodic inspections and/or repairs, as needed, by scheduling technicians to ensure timely and efficient customer service
• Maintain and assist with managing ticketing application and workflow levels for the field technicians
• Assist with establishing and ensuring uniformity of customer correspondence in accordance with company policies and procedures
• Review completed work and assist accounting/billing team with customer invoicing as needed
• Advise customers where applicable regarding company products, services, and/or code compliance testing required
• Work with field technical teams to assist in resolving scheduling, work-order issues and/or accessing work sites including return trips and/or multi-period projects
• Assist with ordering parts and ensuring timely delivery and/or coordination of parts pick- up as needed
• Prepare timely service tickets and communicate with technical teams on daily tasks, short-term and medium-term tasks
• Develop and maintain good relationships with customers with the desire of delivering stellar service
• Other general duties and responsibilities as may be assigned

Compensation package including:

• Aggressively competitive compensation, depending on experience.  Plus, monthly bonus for your contributions to the success of the company  
• Healthcare insurance - Medical, Dental, and Vision with generous employee and dependent support
• Retirement plan with a company match
• Employee assistance program
• Paid Time Off and paid holidays
• Flexible, employee friendly policies
• Sponsorship & reimbursement for continuing education, licensing, and certifications 

Ideal Candidates Requirements

• 3+ years of experience in some combination of customer service/call-center environment/project management and/or technical dispatching
• Knowledge of fire systems and/or safety systems, a plus, but not required 
• Proficiency in using multiple mediums for communications amongst internal teams, customers, and vendors (telephone, social media, texts, email), a major plus
• Experience working with ERP software applications – creating work orders, change orders and modifications as needed
• Experience working with Office 365 suite of products (Excel, Word, Outlook, Teams, etc.), knowledge of SharePoint a plus
• Ability to multi-task, identify and solve problems, be flexible and adapt to change in a fast-paced environment
• Attention to details and documentation precision, a must
• Excellent verbal and written communication skills, ability to communicate with technicians while translating in ‘laymen’ terms to our customers, a must
• Ability to work independently, complete assigned tasks with minimum guidance
• Desire to win, have fun and enjoy what you do daily, required😊

About Us

Fire Extinguisher Service Center, a division of Northwest Fire Inc, is a leading provider of services and equipment for the fire protection and life-safety in the Pacific Northwest.  We are a growth-oriented family-owned and operated business serving Oregon, Southwest Washington and Coastal communities for over 60 years. We serve the commercial and residential customers, functioning as a single-point-of-contact for their fire/life-safety systems and protection needs, including equipment and services to protect their personnel, premises, and maintain compliance with property insurance providers as well as local, state, federal codes and regulations.

Responsibilities

We are seeking a part-time (24-32 hours per week) office professional to join our growing team as a Collection & Administrative Assistant.  The ideal candidate will be a self-driven ‘go-getter’, highly organized, able to engage with the customers to conduct payment reminder calls, dispute resolution, and support the growing administrative need of a growth-oriented Specialty Contractor.  The ideal candidate will play a key role in supporting collection initiatives, dispute resolution and administrative needs of the organization. In addition to collection initiative, the ideal candidate will wear many ‘hats’ supporting various aspects of the back-office operations. 

General Duties

• Responsible for collection initiatives and outreach to bring past due accounts current,
• Maintain clear and professional communication with customers throughout various channels of communication,
• Assist customers by providing invoices, account statements, payment resolution issues and other information as needed,
• Conduct invoice dispute resolution, assist with negotiating and establishing payment plans as needed,
• Respond to customer inquiries regarding billing issues, payment discrepancies and/or other related matters,
• Support outside collection agencies/attorneys with collection matters as needed,
• Maintain accurate and up-to-date collection records of client interactions, payment agreements, and collection activities,
• Generate regular reports on collection activities, provide and communicate suggestions to management,
• Support compliance reporting across various jurisdictions as needed/instructed,
• Assist with office/accounting support, scheduling, coordinating office events, and team meetings as needed,
• Assist with special projects as assigned,
• Work collaboratively with other team members, assist with service needs to walk-in customer, 
• Other general duties and responsibilities as may be assigned.

Compensation package including:

• Competitive compensation, depending on experience. Plus monthly incentives for your contributions to the success of the company,  
• This position is non-exempt hourly, eligible for over-time, 
• Medical, Dental, Vision Insurance 
• 401(k) plan with a great company match
• Paid Time Off and paid holidays
• Flexible and employee friendly policies
• Sponsorship & reimbursement for continuing education, licensing, and certifications 

Ideal Candidates Requirements

• Strong customer service
• Ability to read, write, and speak English; required.  Second language, a great plus
• Ability to speak clearly on the telephone and maintain pleasant presence/tone of voice while interacting with visitors, staff, vendor; required.
• Proficient knowledge of Microsoft Suite of Products; required
• Proficient knowledge of QuickBooks, a great plus
• Strong understanding and ability to use CRM application, messaging, and various software applications; required
• Attention to details, ability to maintain timely and precise documentation, a must
• Project management; a great plus
• Comply with safety requirements and promote safe working practices; required
• Ability to work independently with little supervision; required
• Carry and move equipment weighing up to 30 pounds
• Clean driving record and current driving license; preferred